Cancellation & Refund Policy

Last updated: August 26, 2025

This policy applies to all services provided by Ink & Initial Notary Co.

1) Rescheduling

  • 24+ hours’ notice: No fee; we’ll gladly reschedule your appointment.

  • Less than 24 hours’ notice: A $25 late-change fee may apply.

2) Cancellations & Deposits

  • 24+ hours’ notice: Deposits are fully refundable.

  • Less than 24 hours’ notice / no-show: Deposits are non-refundable. A $35 call-out/no-show fee may also apply if travel has begun.

  • Refunds: Refunds are issued minus any non-recoverable costs (e.g., platform fees, document prep, witness arrangements).

3) No-Shows & Not Ready

Appointments may be canceled (with applicable fees) if:

  • You are more than 15 minutes late

  • Required ID is missing or invalid

  • Documents are already signed before the appointment (when not permitted)

  • The signer is absent, unwilling, or not competent

4) Apostille Services

  • A $100 deposit is collected at booking and applied to your total fee.

  • Deposits are refundable if canceled ≥24 hours before the appointment.

  • Deposits are non-refundable if canceled <24 hours before or after processing has begun.

  • Once documents are mailed, couriered, or hand-delivered to the NC Secretary of State, related fees are non-refundable.

  • Timelines are estimates only; we are not responsible for shipping or government delays.

5) Estate Planning Services

  • A $75 deposit is collected at booking and applied to your total fee.

  • Deposits are refundable if canceled ≥24 hours before the appointment.

  • Deposits are non-refundable if canceled <24 hours before or once preparation/witness coordination has begun.

6) Mobile & Specialty Services

  • Mobile notary, estate plan signings, and I-9 verifications may include travel or preparation fees.

  • Travel/mileage fees are non-refundable once travel has begun.

7) Rush & After-Hours Requests

  • Appointments outside regular business hours may include a $50 rush/after-hours fee.

  • Once accepted, this fee is non-refundable regardless of cancellation timing.

  • If an after-hours appointment is canceled with less than 24 hours’ notice, the deposit and the rush/after-hours fee are non-refundable.

  • If travel has already begun, travel/mileage fees are also non-refundable.

8) Weather & Safety

  • Appointments may be rescheduled or canceled due to severe weather or safety concerns. Fees will be waived or adjusted reasonably.

9) Refund Method & Timing

  • Approved refunds are processed back to the original payment method within 5–10 business days (processor dependent).

10) How to Cancel or Reschedule

  • Reply directly to your confirmation email

  • Use the reschedule/cancel link if provided

  • Or call/text us at (980) 216-4754